Return & Refund policy

Return & Exchange Policy:

We at Sher-e-Punjab Collections want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange policy.

Eligibility for Returns:
You may return any item within 14 days of receiving your order for a refund or exchange. To qualify for a return, the item must be unused, unwashed, and in the same condition as when you received it, including all original tags and packaging. Unfortunately, we cannot accept returns on items that have been used, damaged, or altered in any way.

Return Process:
To initiate a return, please contact our customer support team at [insert contact details]. They will provide you with a return authorization number and guide you through the return process. Once approved, securely package the item and include the original invoice or proof of purchase.

Return Shipping Costs:
Customers are responsible for covering the cost of return shipping unless the item is defective or we made an error with your order. We recommend using a trackable shipping service to return your item, as we cannot be held responsible for items lost in transit.

Refunds & Exchanges:
Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. If the item is in its original condition, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used during checkout. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

For exchanges, we will ship the new item once the returned item has been received and processed. If the item you wish to exchange is out of stock, we will issue a refund instead.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you.